Frequently Asked Questions


What kind of products and services does ZippGo provide?

ZippGo rents and delivers reusable plastic moving boxes for residential and commercial relocations within the San Francisco Bay Area. In addition to our famous green boxes, we also sell eco friendly packing materials such as eco-friendly Greenwrap (like plastic bubble wrap but way better) and packing paper. After placing your order on our website or over our toll free number, we deliver everything to your current home. After you've moved and unpacked, we come to your new home and pickup all the boxes. Not only do you save money and simplify your move by renting plastic moving boxes, but you're also eliminating the massive waste of cardboard boxes that are used once and typically end up in our local landfills.

Can't I just get free cardboard boxes?

Sure you can, but is it really worth all the hassle? You've got a lot going on right between packing your whole life into boxes and shifting to a brand new place. Collecting cardboard boxes is not as easy at it sounds. Either your going to be dumpster diving in the back of grocery stores or driving to the home of a stranger you found on Craiglist. The worst part of used cardboard boxes is that they are super susceptible to bacteria and bed bugs. You have no way of knowing what was packed in those boxes before you put your white linens and your favorite clothes in them. ZippGo boxes are thoroughly hand cleaned and sanitized after each use by our clean obsessed cleaning crew using eco-friendly biodegradeable cleaners. Reduce your move related stress and go green with ZippGo. You'll be so glad you did!

Will I save money using ZippGo plastic moving boxes?

Yes! Absolutely! Here are a few of the ways you'll save some green:

1) ZippGo boxes are much stronger than cardboard so you'll be able to pack more in our boxes without worrying about the bottom falling out. This means you'll need less boxes.

2) If your like me and you value your time, I'm sure you would rather NOT spend a full day gathering and building cardboard boxes. ZippGo boxes are delivered to you ready to be packed the moment they arrive saving you hours of valuable time.

3) ZippGo boxes have attached lids which means you won't need to spend extra money on countless rolls of packing tape. Our boxes never need tape. Just close the interlocking lids and you're done. We provide complimentary zip ties which lock the box once you've finished packing it.

4) ZippGo boxes neatly stack on top of another making it super easy for movers to wheel them in and out of your house and into a moving truck and vice versa. With movers charging an average of $150/hr, even shaving just 1 hour off the total move time will save you a significant amount of money. ZippGo boxes pay for themselves. Check out our pricing page.

What are your delivery areas?

We offer delivery and pickup service in more than 60 cities in the San Francisco Bay Area. For a detailed list of of the cities we serve, you can view our residential moving services page. We have plans to open a new location in the Los Angeles area in 2012 to start delivering plastic moving boxes in Southern California.

How long do I get to keep the boxes?

From our experience, a 2 week rental is perfect for most residential customers to get their stuff packed, moved, and then unpacked. However, we understand that smaller moves can sometimes be done faster and larger moves may need more than 2 weeks. When you place your order, you can select a rental period anywhere from 1 week to 4 weeks. Each extra week you keep the boxes is approximately $1 per week per box, but take a look at our box pricing page for actual extended rental costs for each package.

Is there a delivery fee?

No. We offer free delivery and pickup service within our regular service area (Click here for a list of cities in our free delivery/pickup area). Ground floor delivery and pickup are included. If you would like the ZippGo driver to carry the boxes up stairs or an elevator on delivery or down on pickup, there is an additional charge of 75 cents per box. We also offer delivery and pickup to homes and offices up to 30 miles outside our service area for an extra $99.

What days and hours do you deliver and pickup?

Our trucks are delivering and picking up ZippGo boxes Monday through Saturday between the hours of 7am and 5pm. When placing your order online, you can select the day and time that works best with your schedule. If your delivery or pickup is in San Francisco and you need us to be there before 8am, contact our office to request the special 7am-8am time slot.

Do I need to be home for the delivery?

Yes. Someone over the age of 18 is required to be home to sign for the delivery.

Will ZippGo also pack and move my boxes?

No, ZippGo only rents the boxes to you. You need to hire movers or move the boxes on your own. If you need a recommendation for a great moving company, we can provide a list of Authorized ZippGo Movers in your area. Contact our customer service for recommendations.

How do I pack the fragile items in my kitchen?

We recommend ordering our packing paper roll and Greenwrap to pack all fragile kitchen items. Use the packing paper for everyday plates and glasses wrapping each one and then placing it in a ZippGo box. Use Greenwrap for items like fine china, wine bottle, or vases which may need an extra layer of cusion and protection. The Greenwrap is an unique eco friendly alternative to petroleum based plastic bubble wrap made from recycled paper using a patented cutting process.

How big are the ZippGo Moving Boxes?

Our most popular box, the Large, is 27 inches long by 17 inches wide by 12 inches high and has approximately 3.2 cubic feet of storage. Our Medium ZippGo box, designed for packing books, is 21 inches long by 15 inches wide and 13 inches high and has approximately 2.2 cubic feet of storage. Our Extra Large ZippGo Box, designed for packing larger items such as blankets, pillows, and duvets, is 30 inches long by 20 inches wide by 12 inches tall and more than 4 cubic feet of storage space.

What if I need more ZippGo boxes after my delivery?

Place a new order on the ZippGo website or by calling us on our toll free number at 800-723-7017 and we'll be happy to deliver more green boxes. When you place a second order with us, we'll change the pickup date of the original order to match the pickup on the most recent order at no additional charge.

 
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DID YOU KNOW?

Each ZippGo reusable moving box replaces 500 cardboard boxes. Order today and save precious trees